Support Center
We're here to help before, during and after the purchase.
Find selection guidance, installation and calibration support, documentation and a direct route to our team.
Expert Technical Support
Application and product questions routed to the right review.
Reliable & Responsive
Project inquiries receive structured review and follow-up.
Global Partner Support
Remote communication and local responsibility planning.
Customer First
Clear communication from inquiry through after-sales support.
Frequently Asked Questions
What industries do FMSCales products serve?
Warehouse, logistics, mining, quarry, cement, ports, fleet, agriculture and process applications.
How do I choose the right weighing system?
Submit equipment, workflow, country, use and integration information for application review.
What is the lead time for orders?
Lead time depends on configuration, evidence, components, documentation and delivery route; confirm after BOM freeze.
Do you offer installation services?
Installation may be performed by qualified local partners or agreed project teams with remote support.
How do I request calibration support?
Send the model, serial, location, use and current issue through the inquiry form.
What warranty is included?
Warranty terms are model- and contract-specific and must be confirmed in the quotation.
How can I get technical support?
Use the form, email or WhatsApp with the model and issue details.
Support Categories
Installation Guidance
Step-by-step installation instructions and responsibilities.
Calibration Support
Procedures, verification and service arrangements.
Troubleshooting Help
Common issues, diagnostic data and next steps.
Warranty & After-sales
Terms, RMA, spare parts and support boundaries.
Service Response
Ownership, status and response-time workflow.
Documentation Access
Manuals, datasheets, certificates and software.
Service Response Commitment
Support scope and response arrangements are aligned with the product, contract and region.
Still Need Help? Send Us a Message
Tell us about your application. Our team will review the request and reply as soon as possible.
- Fast response
- Application review
- Global support
WhatsApp Support
Chat with our team for quick clarification and to share photos or documents after the initial inquiry.
- Quick clarification
- Share photos and documents
- Real-time conversation
- Project context included
Global Expertise
Support for international customers.
Trusted Quality
Model-aligned products and documents.
Professional Team
Sales and technical review workflow.
Customer Satisfaction
Reliable communication and follow-up.